Frequently Asked Questions
Everything you need to know about your PDPAOLA jewelry experience.
What materials are PDPAOLA jewelry made of?
Our jewelry is crafted using high-quality materials including 925 Sterling Silver, 18K Gold plating, and carefully selected semi-precious stones and zircons.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on the destination.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition and packaging to be eligible for a refund.
Does my jewelry come with a warranty?
Yes, all PDPAOLA pieces are covered by a 3-year warranty that protects against manufacturing defects from the date of purchase.
How should I care for my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided PDPAOLA pouch.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment options depending on your region.